FAQs

Are your products official?

Yes, Weeb Express take pride in selling officially licensed merchandise only. Proof such as delivery note from distributors can be provided upon request.

Where are you located?

Weeb Express is based in the UK. All products are shipped locally from our storage in Oxford.  Please note that we do not offer international shipping. 

What is the return policy?

Please refer to our Refund policy page.

What are the shipping options?

All orders are shipped via Royal Mail. We offer both 1st and 2nd class delivery which can be chosen at checkout.

• Postage for figures from £3.50
• Postage for letter sized items (such as keychains, stickers) from £1

When will I receive my order?

Your order will be dispatched between 2-3 days. Estimated time of arrival can be anywhere between 2-5 days after dispatch on 2nd class and free shipping. 1-3 days on 1st class. Please refer to Royal Mail website.

What do I do if I never received my order?

Please contact us at sales@weebexpress.com.

How do I make changes to an order I’ve already placed?

Please contact us as soon as possible.

We will try our best to make arrangement as long as the parcel has not been shipped.

If your questions are not answered, please feel free to contact us via email.  sales@weebexpress.com